FAQs
DO YOU OFFER EXCHANGES OR RETURNS?
We always want our customers to be satisfied! If for any reason you are not happy with your purchase, please contact our Customer Care team at hello@urbanre-leaf.com. We do require proof of purchase (Urban Re-Leaf order number, order confirmation email, receipt) for returns, refunds, and replacements.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All orders are processed and shipped from our Los Angeles studio within 1-3 business days. Once shipped, continental domestic orders may take 2-5 days to arrive, dependent on location. Tracking notification emails are sent as soon as shipments leave our studio. AK, HI, and outlying territories may take longer. Ship time does not include in-studio processing.
WILL I RECEIVE TRACKING INFORMATION?
Once your order has shipped, you will receive an email with tracking information. If for some reason you did not receive this information, let us know at hello@urbanre-leaf .com and we will send it over.
DO YOU OFFER RUSH SHIPPING OPTIONS?
Yes! For rush shipping on domestic orders, we offer FedEx 2-Day. Pricing is dependent upon destination/weight of shipment. Please contact hello@urbanre-leaf.com for more information.
IS THERE SALES TAX?
The state of California is subject to 9.25% sales tax.
CAN I SEND MY ORDER AS A GIFT?
Absolutely! All of our coconut wax candles come boxed and ready for gifting. Please note all shipments include Urban Re-Leaf return address.
CAN I PLACE ONE ORDER AND SHIP TO MULTIPLE LOCATIONS?
At this time, we are only able to ship each order to one location and cannot accommodate multiple shipping addresses. If you would like to ship to more than one shipping address, please place a separate order for each.
I NEED TO MAKE A CHANGE TO MY ORDER!
Please email hello@urbanre-leaf.com with your change request as soon as possible. We are happy to make adjustments to your order before it has shipped! We are closed Saturday and Sunday. We'll make sure to respond first thing Monday when we return!
DO YOU OFFER WHOLESALE OPPORTUNITIES OR REDUCED PRICING FOR BULK ORDERS?
Yes! Please visit our Wholesale page to apply for an account with us or our Bulk For Events page for more information on large orders.
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Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.
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Absolutely! When about 1/4" of wax remains, discontinue use of candle and place your candle in the freezer. Once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquefy. Carefully dump the wax out (be sure to use a potholder, as the jar will be hot) and wipe clean. Soap and water can then be used to remove the wax residue. Repurposing our frosted amber jars as small planters for succulents is one of the more popular uses, but we also love to use them to store pens, loose change, and cotton balls - or just recycle!
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